Care Coordinator 2 (Remote)

Prestige Staffing; Georgia; Remote; USD 22,000 - 29,000; Full time

Job summary

Prestige Staffing seeks a remote Care Navigator for a contract-to-hire role. The ideal candidate will have medical call center experience, knowledge of medical terminology, and a passion for helping others. The position is 100% remote and must be located in the lower 48 states (no CA).

Responsibilities include intake interviews, linking members to healthcare and social resources, and documenting progress to support care coordination and program outcomes.

Qualifications

• Experience in case management or healthcare advocacy.
• Knowledge of medical terminology and care coordination.
• Call center or remote customer service experience.
• Strong interpersonal and communication skills.
• Organizational and time management abilities.
• Analytical skills for data collection and reporting.
• Familiarity with community-based services and social programs.
• Computer literate with good typing skills.
• EMR/EHR experience preferred (Epic, etc.).
• Tracking software familiarity (Salesforce, etc.).

Responsibilities

• Conduct member needs assessments and personalize support plans.
• Advocate for members by linking to resources and services.
• Monitor and document progress through follow-up and updated records.
• Collect and analyze data to evaluate program effectiveness; collaborate with providers and community orgs.
• Educate members on social and health resources to foster self-empowerment.

Skills

Case management

Healthcare terminology

Remote call center

Communication skills

Time management

Data reporting

Community-based services

Typing skills

EMR/EHR experience

Salesforce

Tools

Epic EMR/EHR

Salesforce

Job description

Job Description

Prestige Staffing is searching for a remote Care Navigators for a contract to hire role. Applicants must live in the lower 48 states yet cannot live in CA. The ideal candidate will have a dedicated quiet work space in their home and high speed internet. We are searching for candidates who have worked in a medical call center environment who know medical terminology and have a passion for helping others. We need a compassionate individual who is not afraid to ask tough questions and seek answers in order to help get the patient a better quality of life.

Details:

Pay: $16-21/hour (based on experience)

Location: 100% Remote

Hours: M-F shifts will range between 7a-9p depending on time zone

Summary:

The Care Navigator plays a vital role in assessing member needs, advocating for essential services, and providing ongoing support to help individuals thrive within their communities. This remote position involves conducting intake interviews, connecting members with healthcare and social resources, and tracking progress to ensure effective care coordination. The role emphasizes community engagement, health education, and data reporting to support program outcomes.

Requirements

• Experience in case management, healthcare advocacy, or social determinants of health (SDoH)
• Knowledge of medical terminology and care coordination
• Call center or remote customer service experience
• Strong interpersonal and communication skills
• Organizational and time management abilities
• Analytical skills for data collection and reporting
• Familiarity with community-based services and social programs
• Computer literate and good typing skills
• EMR/EHR experience is preferred (Epic, etc.)
• Tracking software helpful (Salesforce, etc.)

Responsibilities

• Conduct member needs assessments and personalize support plans
• Advocate for members by linking them to appropriate resources and services
• Monitor and document progress through follow-up and updated records
• Collect and analyze data to evaluate program effectivenessCollaborate with healthcare providers and community organizations
• Educate members on available social and health resources to foster self-empowerment

Benefits

• Fully remote work environment
• Opportunities for growth in community health and social services
• Competitive hourly rate with level-based pay increases