Remote Care Navigator

Seamless Assist; Texas City (TX); Remote; USD 29,000 - 33,000; Full time

Job summary

Seamless Assist is hiring a Remote Care Navigator specialized in Cardiac care to support medically complex patients with CHF. This full-time, non-clinical role focuses on telephonic outreach, care plan support, CMS-compliant documentation, and coordinating with the care team under RN supervision.

Requirements include active MA certification, 2+ years in care coordination, proficiency with EHRs, and US work authorization.

Qualifications

• Active MA certification or equivalent credential is required.
• Minimum 2 years of experience in care coordination, case management, or ambulatory care.
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards.
• Proficient with care coordination software and EHRs.
• AI fluency and use of AI tools to improve productivity.
• Based in the United States with US work authorization and ability to work overlapping CST/PST hours.
• Excellent written and verbal English communication.

Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain assigned patient caseload using risk stratification to prioritize outreach.
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers.
• Support CMS-compliant documentation and billing-related activities.
• Coordinate with RN Care Managers, cardiologists, and PCP offices.
• Provide patient education on CHF self-management.
• Escalate clinical concerns to supervising RN.
• Document time, interventions, and patient goals per CMS standards.

Skills

MA certification or equivalent

Care coordination

CMS PCM/CCM/TCM knowledge

EHR proficiency

AI fluency

English communication

US work authorization

Education

Active MA certification or equivalent credential

Tools

EHR systems

Care coordination software

CMS documentation tools

Job description

REMOTE CARE NAVIGATOR – CARDIAC

Sector

Healthcare — Cardiac Care Coordination

Reports To

RN Care Manager / Clinical Supervisor

Type

Full-Time · 40 hours/week

Schedule

Monday–Friday · Weekends -Flexible business hours (US hours, CST/PST overlap required)

Rate

$21–$24 USD/hour (based on experience)

Contract

W-2

Location

100% Remote — US only (Dallas/Fort Worth area preferred)

Tools

EHR platforms, care management software, population health dashboards, CMS documentation tools

Role Overview

Our client — a cardiac care management MSO — is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.

Key Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients
• Maintain an assigned patient caseload using risk stratification to prioritize outreach
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
• Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge — medication reconciliation, red-flag symptom screening, appointment scheduling
• Provide patient education on CHF self-management and evidence-based strategies
• Monitor for signs of worsening conditions or care gaps and escalate to supervising RN
• Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
• Document time, interventions, care plans, and patient goals per CMS billing standards
• Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation

Scope Limitations — This Role Does NOT Include

• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation
  Experience & Skills

  Required:

  • Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience)
  • Minimum 2 years of experience in care coordination, case management, or ambulatory care
  • Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
  • Technologically proficient with care coordination software and/or EHRs
  • AI fluency — actively uses AI tools to work faster and more efficiently.
  • Must be based in and authorized to work in the United States — time zone compatibility required (US business hours, CST/PST overlap)
  • Exceptional written and verbal communication in English; strong phone presence assessed at screening

  Preferred:

  • Knowledge of cardiac conditions — especially heart failure and associated comorbidities
  • Bilingual — Spanish/English (not a must)