Care Coordination Specialist – Referrals & Scheduling

AdventHealth; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Oviedo, FL is seeking an Administrative Associate to answer phones, coordinate patient scheduling and update the EMR. You will maintain professional communication with patients, physicians and staff, ensuring timely responses and accurate records.

The role requires strong English communication, basic MS Office skills, and the ability to work both independently and in a team under pressure. Benefits start from day one, with comprehensive coverage and supportive resources.

Qualifications

• Professional, oral and written communication in English is required.
• Experience with medical terminology is preferred.
• Proficiency with Microsoft Office is preferred.
• Ability to work in a fast-paced team environment.

Responsibilities

• Answers the telephone in a professional and polite manner and notifies staff of schedule changes.
• Updates information in the EMR as necessary and verifies benefits.
• Collaborates with navigators, schedulers, physicians and office staff.
• Responds to voicemails promptly and handles referrals within 1–2 business days.

Skills

Communication skills (oral & written)

Microsoft Office Suite

Problem solving

Teamwork & collaboration

Ability to work under pressure

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

AdventHealth in Oviedo, FL is seeking an Administrative Associate to answer phones, coordinate patient scheduling and update the EMR. You will maintain professional communication with patients, physicians and staff, ensuring timely responses and accurate records.

The role requires strong English communication, basic MS Office skills, and the ability to work both independently and in a team under pressure. Benefits start from day one, with comprehensive coverage and supportive resources.