Referral specialist

AdventHealth; Orlando (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Parental Leave

403(b) Retirement Plan

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a full-time scheduler/phone receptionist to manage calls, coordinate appointments, and enter data into the EMR. The role requires strong communication, accuracy, and teamwork in a fast-paced clinical setting.

The position emphasizes patient-centered service, benefits verification, and collaboration with navigators, physicians, and staff to ensure smooth daily operations.

Qualifications

• Professional, oral, and written communication in English required.
• Proficiency with Microsoft Office Suite preferred.
• Ability to work in a team and under pressure with deadlines.

Responsibilities

• Answer the telephone in a professional and polite manner.
• Notify patients, physicians, and staff of schedule changes.
• Update EMR with necessary information for first office visit.
• Collaborate with navigators, schedulers, physicians, and office staff.
• Verify benefits and document in EMR.

Skills

Communication skills

English proficiency

Microsoft Office

Teamwork

Attention to detail

Education

High School Diploma or Equivalency

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 3701 Avalon Park W Blvd

City: Orlando

State: Florida

Postal Code: 32828

Job Description:

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR.

Knowledge, Skills, and Abilities:

• Professional, oral, and written communication skills in English [Required]
• Additional languages [Preferred]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines – sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.