Patient Access & Scheduling Specialist – Multispecialty Care

Mayo Foundation for Medical Education and Research; Phoenix (AZ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental options

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Phoenix is seeking a Patient Appointment Services Specialist to independently create and schedule appointments in the electronic medical record for a multispecialty practice. You will gather patient demographics, advise on co-pays and referrals, and collect insurance details to determine eligibility, ensuring patients arrive prepared for their visit.

The role requires strong customer service and multi-tasking, with responsibility for coordinating across systems and supporting

Qualifications

• Minimum two years’ customer service experience in busy environments such as call centers or offices.
• Strong verbal and written communication with attention to detail.
• Medical terminology knowledge optional; willing to complete course within six months.

Responsibilities

• Create and schedule appointments in EMR for multispecialty practice.
• Advise patients on co-pays, referrals, and pre-service deposits.
• Collect guarantor and insurance details to verify eligibility.
• Navigate multiple scheduling systems and communicate with patients and staff.

Skills

Customer service

Multi-tasking

Communication skills

Keyboarding

Education

High school diploma/GED

Associate’s Degree

Job description

Mayo Clinic in Phoenix is seeking a Patient Appointment Services Specialist to independently create and schedule appointments in the electronic medical record for a multispecialty practice. You will gather patient demographics, advise on co-pays and referrals, and collect insurance details to determine eligibility, ensuring patients arrive prepared for their visit.

The role requires strong customer service and multi-tasking, with responsibility for coordinating across systems and supporting