Care Coordination Specialist — Onsite, Weekdays

Nascentia Health; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K with generous Employer match

On-Site Gym (free for all employees)

Tuition Reimbursement

Partially funded HSA

Employee Recognition Platform

Paid Time Off, Holidays, Sick and Ext.

Short/Long term Disability

Employee Assistance Program (EAP)

Much More!

Job summary

Nascentia Health is seeking a Care Coordinator to support patient-centered care, coordinating authorizations, scheduling, and communications. This onsite role runs Monday–Friday, 8:00 AM–4:30 PM and works closely with Care Managers and clinical teams.

You will handle authorization data, assist with Member services, and participate in CQI initiatives to improve outcomes. A strong admin and healthcare IT background is preferred.

Qualifications

• High school diploma required; Associate’s degree in a related field preferred.
• Two or more years of healthcare experience or completion of a Medical Assistant program.
• Strong computer literacy and ability to learn new systems.
• Proficiency in Microsoft Office and healthcare software.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively with a team.
• Excellent verbal and written communication skills.
• Demonstrated discretion in handling confidential information.
• Ability to adapt to changing priorities, deadlines, and workflows.

Responsibilities

• Review, process, and enter authorization data into computerized systems.
• Monitor expiring authorization reports to ensure continuity of services.
• Assist Care Managers with scheduling and coordinating Member services.
• Collaborate with clinical team members and participate in team meetings.
• Support scheduling and tracking of Member contacts, visits, and assessments.
• Answer and triage phone calls; escalate issues when needed.
• Communicate with Members to support care coordination needs.
• Perform clerical tasks such as filing, copying, faxing, typing, and message-taking.
• Participate in CQI initiatives and continuous quality improvement.
• Perform other duties as assigned.

Skills

Microsoft Office

Healthcare software

Strong communication

Analytical problem solving

Independent yet team oriented

Education

High school diploma

Associate’s degree (related field) preferred

Tools

Healthcare software applications

Job description

Nascentia Health is seeking a Care Coordinator to support patient-centered care, coordinating authorizations, scheduling, and communications. This onsite role runs Monday–Friday, 8:00 AM–4:30 PM and works closely with Care Managers and clinical teams.

You will handle authorization data, assist with Member services, and participate in CQI initiatives to improve outcomes. A strong admin and healthcare IT background is preferred.