Senior Medical Support & Care Coordination Specialist

US-Department-of-Veterans-Affair; Spartanburg (SC); On-site; USD 42,000 - 55,000; Full time

Job summary

The Medical Support Assistant (MSA) at Spartanburg VA CBOC serves as a Consult Coordinator within an interdisciplinary care delivery model. They coordinate across clinics and with VA and non-VA facilities to optimize access to care and patient flow.

GS-6 level requires one year of GS-5 experience; U.S. citizenship and English proficiency are required. The role emphasizes administrative patient support, charting in the electronic record, and communications within the patient care team.

Qualifications

• Ability to collaborate with medical clinicians across multiple disciplines.
• Ability to independently set priorities and organize work to meet deadlines.
• Effective communication with internal and external customers in writing, phone, and electronic formats.
• Advanced knowledge of the health care process for access to care.
• Advanced knowledge of policies affecting patient flow and coordination activities.
• Advanced knowledge of medical terminology.

Responsibilities

• Coordinate with care teams to review appointment availability and adjust schedules.
• Enter information into the electronic record and verify readiness for visits.
• Assist in communications during inpatient to outpatient transitions and with community facilities.

Skills

Collaboration across disciplines

Prioritization and organization

Effective communication

Health care process knowledge

Policy and procedure knowledge

Medical terminology

Job description

The Medical Support Assistant (MSA) at Spartanburg VA CBOC serves as a Consult Coordinator within an interdisciplinary care delivery model. They coordinate across clinics and with VA and non-VA facilities to optimize access to care and patient flow.

GS-6 level requires one year of GS-5 experience; U.S. citizenship and English proficiency are required. The role emphasizes administrative patient support, charting in the electronic record, and communications within the patient care team.