Care Coordination Specialist: Intake & Scheduling

SYNERGY HomeCare; Escondido (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Liability Insurance

Workers' Compensation coverage

Unemployment insurance

Mileage compensation

Job summary

SYNERGY HomeCare in Escondido, CA, seeks an Intake and Scheduling Coordinator to support client intake and caregiver scheduling. You will gather information from families, manage intake calls, and assist with home assessments while coordinating caregiver availability and updates.

The role emphasizes strong customer service, organization, and communication in a fast-paced home-care setting, with opportunities for growth and hands-on training.

Qualifications

• Experience: One year in a home care setting preferred.
• Education: High school diploma.
• Skills: Exceptional customer service, time management, communication, and organizational skills.

Responsibilities

• Communicate with prospective clients and families to gather essential information.
• Manage client intake calls and provide exemplary customer service and support.
• Assist with home assessments and office tasks as needed.
• Schedule caregivers with clients and communicate updates to all parties.
• Confirm and update caregiver availability, including vacation, sick time, and holidays.
• Document caregiver skills and attributes to ensure strong client-caregiver matching.
• Follow up with new caregiver hires to explain scheduling processes.
• Build and maintain strong rapport with caregivers and clients.
• Conduct new-hire orientation and assist with training.

Skills

Customer service

Time management

Communication

Organization

Education

High school diploma

Job description

SYNERGY HomeCare in Escondido, CA, seeks an Intake and Scheduling Coordinator to support client intake and caregiver scheduling. You will gather information from families, manage intake calls, and assist with home assessments while coordinating caregiver availability and updates.

The role emphasizes strong customer service, organization, and communication in a fast-paced home-care setting, with opportunities for growth and hands-on training.