Intake and Scheduling Coordinator

SYNERGY HomeCare; Escondido (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

Liability Insurance

Workers' Compensation coverage

Unemployment insurance

Mileage compensation

Job summary

SYNERGY HomeCare in Escondido, CA, seeks an Intake and Scheduling Coordinator to support client intake and caregiver scheduling. You will gather information from families, manage intake calls, and assist with home assessments while coordinating caregiver availability and updates.

The role emphasizes strong customer service, organization, and communication in a fast-paced home-care setting, with opportunities for growth and hands-on training.

Qualifications

• Experience: One year in a home care setting preferred.
• Education: High school diploma.
• Skills: Exceptional customer service, time management, communication, and organizational skills.

Responsibilities

• Communicate with prospective clients and families to gather essential information.
• Manage client intake calls and provide exemplary customer service and support.
• Assist with home assessments and office tasks as needed.
• Schedule caregivers with clients and communicate updates to all parties.
• Confirm and update caregiver availability, including vacation, sick time, and holidays.
• Document caregiver skills and attributes to ensure strong client-caregiver matching.
• Follow up with new caregiver hires to explain scheduling processes.
• Build and maintain strong rapport with caregivers and clients.
• Conduct new-hire orientation and assist with training.

Skills

Customer service

Time management

Communication

Organization

Education

High school diploma

Job description

Intake and Scheduling Coordinator

Job Summary

Join the SYNERGY HomeCare team in Escondido, California, and experience the difference for yourself. As an Intake and Scheduling Coordinator, you will play a vital role in supporting both client intake and caregiver scheduling, helping create a world of care at home for people of all ages and abilities.

About the Role:

• Communicate with prospective clients and families to gather essential information
• Manage client intake calls and provide exemplary customer service and support
• Assist with home assessments and office tasks as needed
• Schedule caregivers with clients and communicate updates to all parties
• Confirm and update caregiver availability, including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client-caregiver matching
• Follow up with new caregiver hires to explain scheduling processes
• Build and maintain strong rapport with caregivers and clients
• Conduct new-hire orientation and assist with training

Requirements:

• Experience: One year in a home care setting preferred
• Education: High school diploma
• Skills: Exceptional customer service, time management, communication, and organizational skills
• Characteristics: Self-motivated, autonomous, willing to learn, and able to thrive in a fast-paced environment

Benefits:

• Competitive pay ranging from $21 to $24/hour
• Bonus opportunities
• Liability Insurance, Workers' Compensation coverage, and unemployment insurance
• Mileage compensation

Why Join SYNERGY HomeCare:

At SYNERGY HomeCare, we believe our purpose is to provide the best care possible, while also helping people feel, see, and experience more in their lives. Our promise to clients is to provide full support for fuller lives, and we're looking for people like you to help us achieve that mission.

If you enjoy serving others, excel at helping clients find the care they need, pay close attention to details, and thrive in a role that requires communication, coordination, and problem-solving, we would love to meet you.