Care Coordination & Scheduling Specialist (Authorization)

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health is seeking a Scheduler to join the Neurosurgery and Spine team at Wake Forest Baptist Medical Center. This full-time role manages new patient referrals, coordinates appointments, and partners with referring providers to ensure a seamless patient experience.

Requirements include a High School Diploma or GED, basic computer skills, and experience with patient scheduling and insurance authorizations in a healthcare setting.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer service experience required.
• Experience managing patient scheduling, referrals, and insurance authorization processes in a healthcare setting, preferably within a specialty practice.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Scheduling experience

Insurance authorization

Customer service

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a Scheduler to join the Neurosurgery and Spine team at Wake Forest Baptist Medical Center. This full-time role manages new patient referrals, coordinates appointments, and partners with referring providers to ensure a seamless patient experience.

Requirements include a High School Diploma or GED, basic computer skills, and experience with patient scheduling and insurance authorizations in a healthcare setting.