Care Coordination Specialist II — Remote/Hybrid

Superior HealthPlan; Grand Prairie (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Superior HealthPlan in Texas is seeking a healthcare administrative support professional to coordinate member services, perform outreach by phone or home visits, and document care plans. The role requires strong phone etiquette, accuracy, and proficiency with MS Office tools.

Typical schedule is Monday–Friday, 8:00 AM–5:00 PM CST, with occasional in-person trainings at the Talent Hub offices. 3+ years of experience and bilingual skills are a plus.

Qualifications

• Requires 3+ years of healthcare administrative support experience in inbound/outbound call center environments.
• Must coordinate member services, verify information, administer health assessments, and process insurance or DME authorization requests accurately.

Responsibilities

• Outreach to members via phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, partners, and members/caregivers.
• Address member/provider inquiries related to care plans and services.
• Communicate with care managers and practitioners to ensure continuity of care.
• Support documenting member records adhering to state and regulatory requirements.

Skills

Healthcare admin

Typing 60 WPM

Phone etiquette

Customer service

MS Office

Education

High School diploma or GED

Tools

MS Outlook

Excel

PowerPoint

Teams

Zoom

Job description

Superior HealthPlan in Texas is seeking a healthcare administrative support professional to coordinate member services, perform outreach by phone or home visits, and document care plans. The role requires strong phone etiquette, accuracy, and proficiency with MS Office tools.

Typical schedule is Monday–Friday, 8:00 AM–5:00 PM CST, with occasional in-person trainings at the Talent Hub offices. 3+ years of experience and bilingual skills are a plus.