Care Coordination Specialist II

Superior HealthPlan

Corpus Christi (TX)

On-site

USD 25,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work schedules (remote,hybrid

Job summary

Superior HealthPlan is seeking an Healthcare Administrative Support professional to engage members by phone or home visits, coordinate care plans, and assist with requirements for care services. The role emphasizes accurate information collection, timely communication, and adherence to regulatory standards.

Typical hours are Monday–Friday, 8:00 AM–5:00 PM CST, with Texas residency required for occasional in-person trainings at Talent Hub offices.

Qualifications

Requires a High School diploma or GED.
Requires 1 – 2 years of related experience.
3+ years of healthcare administrative support in inbound/outbound call centers preferred.
Proficient in MS Office Suite and video conferencing tools.

Responsibilities

Provides member outreach via phone or home visits to discuss care plans and next steps.
Coordinates care activities with providers, partners, and members to accommodate changes.
Responds to member/provider inquiries about care plans and services.
Communicates with care managers and practitioners to facilitate continuity of care.
Supports documenting member records per state and regulatory requirements.
Follows policies compliant with contractual and regulatory standards.
Identifies needs and refers to Care Manager or community resources.
Delivers education on benefits and available resources.
Performs other duties as assigned.