Care Coordination Specialist II — Patient Services Pro

Baylor Scott & White Health; Red Oak (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Red Oak, TX seeks a Patient Services Specialist 2 to provide essential administrative support in a physician's office or clinic. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure a high-quality patient experience.

Responsibilities include patient intake, data accuracy, payments processing, and assisting with training junior staff, all contributing to smooth clinic operations and patient satisfaction.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in patient services or clerical work.
• Strong communication and interpersonal skills.
• Ability to verify insurance and schedule appointments accurately.

Responsibilities

• Assist patients and visitors with check-in and check-out, scheduling, and phone inquiries.
• Verify patient insurance information and demographics; enter changes in the system.
• Process payments and generate daily financial reports as needed.
• Direct patients to waiting areas and provide information on services and hours.
• Support training and mentoring of junior staff.

Skills

Communication skills

Telephone etiquette

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Baylor Scott & White Health in Red Oak, TX seeks a Patient Services Specialist 2 to provide essential administrative support in a physician's office or clinic. You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure a high-quality patient experience.

Responsibilities include patient intake, data accuracy, payments processing, and assisting with training junior staff, all contributing to smooth clinic operations and patient satisfaction.