Care Coordination Specialist: Data & Member Support

Advocate Health; Concord (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Advocate Health in Concord, NC seeks a detail-oriented professional to support care management activities, gather data, prepare materials, and coordinate communications with members, physicians, and staff.

The role involves preparing correspondence, compiling reports, maintaining records, and assisting in education and referral related tasks within the department. A strong emphasis on accuracy and organization is expected in daily operations.

Responsibilities

• Assist with care management activities, including information gathering and correspondence with members and physicians.
• Under direction of Care Manager, investigates and documents follow-up of complaints.
• Coordinates and issues letters, notifications and documents related to Care Management.
• Prepare for department meetings and maintain minutes.
• Contacts members and physician offices to gather needed information with direction of Care Manager.
• Generate correspondence to members and providers.
• Schedule meetings and appointments; adjust schedules to accommodate attendees.
• Data collection for Care Management projects.
• Create reports and analyses of data; produce charts and graphics.
• Create advanced PowerPoint presentations and formatted reports.
• Gather and organize data from multiple sources to support management decisions.
• Work with PHO staff to file, prepare correspondence, data entry and system documentation.
• Educate physician office staff on case management procedures and AdvocateCare policies.
• Communicate with case managers, supervisors and staff to promote satisfaction and quality.
• Maintain department records and filing systems.
• Prepare and disseminate correspondence; assemble material for mailings.
• Type letters, memoranda, and reports from rough drafts.

Job description

Advocate Health in Concord, NC seeks a detail-oriented professional to support care management activities, gather data, prepare materials, and coordinate communications with members, physicians, and staff.

The role involves preparing correspondence, compiling reports, maintaining records, and assisting in education and referral related tasks within the department. A strong emphasis on accuracy and organization is expected in daily operations.