Care Coordination & Scheduling Specialist (Home Care)

FirstLight Home Care of West St. Paul; West Saint Paul (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Exceptional support team

Safe working environment

Rewards and recognition programs

Comprehensive paid training

Competitive salary

Flexible schedule

Job summary

FirstLight Home Care of West St. Paul is seeking a Scheduling & Intake Coordinator to organize caregiver schedules and coordinate client intake. The role involves responding to inquiries by phone and email, supporting recruitment, and maintaining accurate records in the agency’s systems.

The ideal candidate is highly organized, dependable, and comfortable communicating remotely. This position supports delivering reliable care and smooth transitions from inquiry to service start in a fast-paced

Qualifications

• Strong verbal and written English communication skills.
• Excellent organizational and time-management abilities.
• Professional communication via telephone, text, email, and video.
• Ability to manage multiple schedules and priorities.
• Experience with CRM or healthcare scheduling software.
• Experience coordinating employee schedules and conducting phone or virtual interviews.

Responsibilities

• Schedule and manage caregiver calendars, matching staff with client needs.
• Handle client and caregiver communications by phone, text, or email.
• Support new client intake, lead follow-up, and CRM documentation.
• Coordinate caregiver recruiting, screening interviews, and records.
• Maintain accurate records in scheduling, CRM, and reporting systems.

Skills

Strong communication

English proficiency

Organizational skills

Time-management

Phone/email/video communication

CRM systems

Scheduling coordination

Education

Experience in home care scheduling

Tools

CRM software

Scheduling systems

Job description

FirstLight Home Care of West St. Paul is seeking a Scheduling & Intake Coordinator to organize caregiver schedules and coordinate client intake. The role involves responding to inquiries by phone and email, supporting recruitment, and maintaining accurate records in the agency’s systems.

The ideal candidate is highly organized, dependable, and comfortable communicating remotely. This position supports delivering reliable care and smooth transitions from inquiry to service start in a fast-paced