Home Care Scheduling & Caregiver Match Specialist

HomeChoice Healthcare; Raleigh (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

HomeChoice Healthcare is seeking a Staffing Coordinator to manage scheduling and allocation of caregivers to clients in our home care agency. You will match caregivers to client needs, coordinate staff availability, handle conflicts, and maintain positive relationships with clients and caregivers.

This role requires excellent communication, strong organizational skills, and careful attention to compliance and documentation.

Qualifications

• Excellent communication and interpersonal skills to build rapport with clients, caregivers, and healthcare professionals.
• Strong organizational and time management abilities to effectively manage complex schedules.
• Ability to prioritize tasks and make quick decisions in urgent situations.
• Detail-oriented with strong attention to accuracy and compliance.
• Proficient in using electronic health records and scheduling software.

Responsibilities

• Collaborate with the care team to develop personalized care schedules.
• Interview and hire qualified caregivers based on client needs and skill sets.
• Match caregivers to clients considering compatibility, availability, and specific care requirements.
• Create and maintain detailed caregiver schedules to meet client needs, including shift changes and coverage for absences.
• Manage staff availability, including time off requests and scheduling conflicts.
• Monitor caregiver performance and address any concerns.
• Regularly communicate with clients and families regarding caregiver assignments, schedule updates, and any changes in care plans.
• Address client concerns and provide timely resolution.
• Ensure adherence to all relevant healthcare regulations and company policies.
• Maintain accurate client and caregiver records, including care documentation and scheduling details.
• Conduct orientation and ongoing training for new caregivers to ensure they are familiar with company procedures and client-specific needs.

Skills

Communication

Organization

Time management

Decision making

Attention to detail

Tools

EHR software

Job description

HomeChoice Healthcare is seeking a Staffing Coordinator to manage scheduling and allocation of caregivers to clients in our home care agency. You will match caregivers to client needs, coordinate staff availability, handle conflicts, and maintain positive relationships with clients and caregivers.

This role requires excellent communication, strong organizational skills, and careful attention to compliance and documentation.