Caregiver / Care Coordinator

FirstLight Home Care of Glenview; Park Ridge (IL); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Exceptional support team

Flexible schedule

401(k)

401(k) matching

Comprehensive paid training

Paid time off

Employee discounts

Training & development

Job summary

FirstLight Home Care of Glenview seeks a compassionate Care Coordinator to oversee client intake, service oversight, and caregiver supervision in a hybrid office/field role. You will engage with clients and families, ensuring compassionate, high-quality care aligned with our mission.

The ideal candidate will have CNA experience, strong organizational and leadership skills, and proficiency with Office and scheduling tools.

Qualifications

• CNA experience is required.
• Proficient in Microsoft Office and/or Google Suite and scheduling software.
• Strong organizational, communication, interpersonal, and leadership skills.

Responsibilities

• Caregiver and care coordinator responsibilities include companionship and personal care (≈50% of time).
• Manage day-to-day office and field operations to ensure service quality.
• Answer phones, conduct intakes, handle after-hours and weekend calls, scheduling and referrals.
• Perform in-home evaluation, caregiver introductions, coordination and supervision of client services.
• Assist with scheduling shifts by matching caregiver qualifications and availability to client needs.
• Supervise and coach caregivers and conduct performance appraisals.
• Complete visit records on time per policy.
• Stay current with technology and software used by the company.
• Uphold and promote all company policies and procedures.

Skills

CNA experience

Microsoft Office

Google Suite

Scheduling software

Organizational skills

Communication skills

Interpersonal skills

Leadership skills

Valid Driver's License

Report writing

Presentation skills

Critical thinking

Education

Associate degree (AA) or equivalent

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

Benefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule
• Employee discounts
• Paid time off
• 401(k)
• 401(k) matching
• Training & development

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others? Looking for someone who is passionate about taking care of seniors through companionship and needed personal care. As a hybrid role, the individual will be working in the office as a care coordinator that will engage with client and caregiver. Must need to be a calming presence with the client, family, and other caregivers that is part of FirstLight. At FirstLight Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

Job Summary:

This individual will be responsible for designated areas of organizational operations including, but not limited to caregiving, client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Care Coordinator will directly interface with clients.

Caregiver/Care Coordinator responsibilities include:

• Companion/Personal care for clients will entail at least 50% of his/her time.
• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.

• CNA experience is required
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.