Care Scheduler & Client-Caregiver Support Specialist

A First Name Basis Home Care; South Ogden (UT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Paid time off

Sick time

Holiday pay

Monthly performance bonuses

Job summary

A First Name Basis Home Care in Utah is seeking a Staffing Coordinator to oversee daily scheduling, support clients and caregivers, and help maintain service quality. This role collaborates with Care Managers, coordinates high-volume communications, and drives efficient scheduling processes at a fast pace.

The position requires strong communication, proficiency with scheduling software and CRM, data accuracy, and the ability to multi-task across channels.

Qualifications

• 1–3 years of experience in a call center, scheduling, dispatch, or administrative support role.
• Proficiency with scheduling software, CRM systems, or call center applications.
• Strong computer literacy (Microsoft 365, Teams, Outlook, Excel).
• Ability to multitask across multiple communication channels (phone, chat, email).
• Accurate data entry with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service and problem‑solving abilities.
• Ability to stay calm under pressure and handle a high call volume.
• Organized, proactive, and able to prioritize tasks in a fast-paced environment.
• Strong teamwork and collaboration skills.

Responsibilities

• Scheduling & Shift Management: Maintain and optimize daily schedules to ensure client shifts are filled promptly; monitor caregiver availability, client needs, and schedule changes; anticipate and communicate potential scheduling issues to leadership.
• Client & Caregiver Support: Provide compassionate and professional phone support; address routine concerns and elevate issues appropriately; collaborate with Care Managers to ensure service quality and timely resolution of needs.
• Communication & Call Handling: Manage high-volume inbound calls with professionalism; respond promptly to inquiries and referrals; maintain clear and consistent communication with caregivers, clients, and internal teams.
• Quality & Performance: Accurately document call activity and scheduling updates; support team performance goals such as missed call percentages and documentation accuracy; relay client and caregiver feedback to designated team members.
• Operational Excellence: Follow staffing policies, procedures, and service standards; uphold and model the company’s Core Values; support office initiatives that contribute to growth and service excellence.
• Continuous Improvement: Assist in identifying scheduling, communication, or operational challenges; offer suggested solutions; contribute to a positive team culture by demonstrating professionalism, empathy, and positivity in all interactions.

Skills

Scheduling software

CRM systems

Microsoft 365

Communication skills

Data entry accuracy

Call center experience

Multitasking

Team collaboration

Job description

A First Name Basis Home Care in Utah is seeking a Staffing Coordinator to oversee daily scheduling, support clients and caregivers, and help maintain service quality. This role collaborates with Care Managers, coordinates high-volume communications, and drives efficient scheduling processes at a fast pace.

The position requires strong communication, proficiency with scheduling software and CRM, data accuracy, and the ability to multi-task across channels.