Care Coordination & Scheduling Specialist

BrightSpring Health Services Corporation; Louisville (KY); Remote; USD 23,000 - 28,000; Full time

Job summary

Abode Care Partners, an affiliate of BrightSpring Health Services, seeks a Care Facilitator to support day-to-day administrative tasks and ensure high-quality service for partner facilities and patients in Louisville, KY. You will build provider schedules, confirm appointments, and conduct outreach to keep care paths on track.

The role emphasizes strong communication, organization, and teamwork, with responsibilities spanning scheduling, patient education, and coordination with leadership to

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two or more years geriatric clinical experience preferred.
• Medical Assistant certification preferred, but not required.
• Demonstrates effective and professional interpersonal, verbal, and written communication skills.
• Organized and able to function under minimal supervision.

Responsibilities

• Support day-to-day administrative tasks and ensure high-quality customer service for partner facilities and patients.
• Build providers' schedules and ensure patients are seen timely according to ACP Care Paths.
• Conduct outreach for pending appointments and coordinate translations as needed.
• Triages inbound calls to Scheduling and documents in the EHR.
• De-escalate dissatisfied customers and resolve issues with Regional Administrator support.
• Maintain digital demographics in client records and distribute faxes to appropriate teams.

Skills

Communication skills

Team player

Organizational skills

Independent worker

Education

High school diploma or GED

Some college / Associate degree

Job description

Abode Care Partners, an affiliate of BrightSpring Health Services, seeks a Care Facilitator to support day-to-day administrative tasks and ensure high-quality service for partner facilities and patients in Louisville, KY. You will build provider schedules, confirm appointments, and conduct outreach to keep care paths on track.

The role emphasizes strong communication, organization, and teamwork, with responsibilities spanning scheduling, patient education, and coordination with leadership to