Care Facilitator - MA - Remote

BrightSpring Health Services Corporation; St. Louis (MO); Remote; USD 23,000 - 28,000; Full time

Job summary

BrightSpring Health Services Corporation, through Abode Care Partners, seeks a Care Facilitator - MA to support day-to-day administrative tasks and ensure high quality customer service for partner facilities and patients. The remote role involves building provider schedules, confirming appointments, and proactive outreach to improve care path compliance.

The ideal candidate has strong communication, organizational, and teamwork skills, with preference for two years of geriatric clinical

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prefer two or more years of geriatric clinical experience.
• Medical Assistant certification preferred, but not required.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Able to work independently and as part of a team.
• Organized and able to function under minimal supervision.

Responsibilities

• Partners with providers to ensure daily appointments meet Care Path requirements and RVU production goals.
• Communicate upcoming appointments with patient, caregiver, or facility; adjust or cancel as needed.
• Coordinate translation services to communicate with patients.
• Ensure all active patients have a future scheduled appointment.
• Analyze scheduling reports to identify gaps, admissions, or discharges.
• Initiate contact with newly registered patients to welcome them and schedule initial appointments.
• Provide education about services and enrollment processes.
• Triage inbound calls to Scheduling and manage overflow from Nursing.
• Maintain patient demographics in digital records and POA details.
• Distribute inbound faxes to the appropriate team and triage in the EHR.
• De-escalate dissatisfied patients; coordinate issue resolution with leadership.
• Generate access to the patient portal and support coordination of care.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Teamwork

Independent work

Education

High school diploma / GED

Associate degree or some college

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

Care Facilitator - MA - Remote

Job Locations

US-KY-LOUISVILLE | US-MO-SAINT LOUIS | US-VA-RICHMOND | US-IN-INDIANAPOLIS

Overview

As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.

Responsibilities

• Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization efforts
• Timely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility
• Coordinate translation services as needed to ensure we're able to clearly communicate with patients
• Ensure all active patients have a future scheduled appointment, in alignment with ACP's care model
• Utilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or discharges
• Proactively outreach to Regional Administrator to discuss provider assignments, and panel size
  • Any updates to accounts will be maintained by AC
• Initiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointment
• Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions
• Triages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHR
• Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workers
• Maintains demographics in digital client records, including key contacts such as the POA or legal guardian
• Monitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHR
• Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Empowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issues
• Generates access to patient portal
• Collaborates with leadership to implement strategic administrative improvements
• Helps with organizing and facilitating workflow to ensure a productive workplace

Qualifications

• High school diploma/ GED required; Associate degree or some college preferred
• Prefer two or more years of geriatric clinical experience
• Medical Assistant certification preferred, but not required
• Demonstrates effective and professional interpersonal, verbal, and written communication skills
• Strong assessment skills
• Able to work independently and as part of a team
• Organized and able to function under minimal supervision

About our Line of Business

Abode Care Partners, an affiliate of BrightSpring Health Services, is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to older adults, people with complex conditions, people with special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information, please visit www.abodecarepartners.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $17.00 - $20.00 / Hour