Remote Care Facilitator: Scheduling & Patient Outreach

BrightSpring Health Services Corporation; St. Louis (MO); Remote; USD 23,000 - 28,000; Full time

Job summary

BrightSpring Health Services Corporation, through Abode Care Partners, seeks a Care Facilitator - MA to support day-to-day administrative tasks and ensure high quality customer service for partner facilities and patients. The remote role involves building provider schedules, confirming appointments, and proactive outreach to improve care path compliance.

The ideal candidate has strong communication, organizational, and teamwork skills, with preference for two years of geriatric clinical

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prefer two or more years of geriatric clinical experience.
• Medical Assistant certification preferred, but not required.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Able to work independently and as part of a team.
• Organized and able to function under minimal supervision.

Responsibilities

• Partners with providers to ensure daily appointments meet Care Path requirements and RVU production goals.
• Communicate upcoming appointments with patient, caregiver, or facility; adjust or cancel as needed.
• Coordinate translation services to communicate with patients.
• Ensure all active patients have a future scheduled appointment.
• Analyze scheduling reports to identify gaps, admissions, or discharges.
• Initiate contact with newly registered patients to welcome them and schedule initial appointments.
• Provide education about services and enrollment processes.
• Triage inbound calls to Scheduling and manage overflow from Nursing.
• Maintain patient demographics in digital records and POA details.
• Distribute inbound faxes to the appropriate team and triage in the EHR.
• De-escalate dissatisfied patients; coordinate issue resolution with leadership.
• Generate access to the patient portal and support coordination of care.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Teamwork

Independent work

Education

High school diploma / GED

Associate degree or some college

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

BrightSpring Health Services Corporation, through Abode Care Partners, seeks a Care Facilitator - MA to support day-to-day administrative tasks and ensure high quality customer service for partner facilities and patients. The remote role involves building provider schedules, confirming appointments, and proactive outreach to improve care path compliance.

The ideal candidate has strong communication, organizational, and teamwork skills, with preference for two years of geriatric clinical