Remote Care Coordination Specialist

BrightSpring Health Services Corporation; Richmond (VA); Remote; USD 23,000 - 28,000; Full time

Job summary

Abode Care Partners seeks a Care Facilitator to support day-to-day administrative tasks and deliver high-quality customer service for partner facilities and patients. The role focuses on building provider schedules, ensuring timely patient visits, and proactive outreach for care-path compliant care.

You will coordinate scheduling, assist with patient education, and triage calls in a collaborative, empathetic team environment, while maintaining patient demographics in digital records.

Qualifications

• High school diploma/ GED required; Associate degree or some college preferred.
• Prefer two or more years of geriatric clinical experience.
• Medical Assistant certification preferred, but not required.
• Demonstrates effective and professional interpersonal, verbal, and written communication skills.
• Strong assessment skills.
• Able to work independently and as part of a team.
• Organized and able to function under minimal supervision.

Responsibilities

• Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals.
• Provide timely communication and confirmation about upcoming appointments with patient/caregiver/facility.
• Coordinate translation services as needed to ensure clear communication with patients.
• Ensure all active patients have a future scheduled appointment in alignment with ACP care model.
• Utilize scheduling reports to identify gaps, new admissions, or discharges.
• Initiate contact to newly registered patients to welcome them and schedule their initial appointment.
• Provide education about services, including Continue Care RX enrollment and hours of operation.
• Triages inbound calls to Scheduling queue and overflow from Nursing.

Skills

Interpersonal skills

Verbal and written communication

Strong assessment skills

Teamwork

Independent work

Organization

Education

High school diploma/GED

Associate degree or some college

Medical Assistant certification

Job description

Abode Care Partners seeks a Care Facilitator to support day-to-day administrative tasks and deliver high-quality customer service for partner facilities and patients. The role focuses on building provider schedules, ensuring timely patient visits, and proactive outreach for care-path compliant care.

You will coordinate scheduling, assist with patient education, and triage calls in a collaborative, empathetic team environment, while maintaining patient demographics in digital records.