Care Coordination & Scheduling Specialist

BrightSpring Health Services Corporation; Louisville (KY); Remote; USD 23,000 - 28,000; Full time

Job summary

Abode Care Partners, an affiliate of BrightSpring Health Services, seeks a Care Facilitator to support daily administrative tasks and deliver high-quality customer service to partner facilities and patients.

You will build provider schedules, ensure patients are seen on time per ACP Care Paths, and conduct outreach for pending appointments. Strong communication, organization, and empathy are essential for success in this role.

Qualifications

• High school diploma or GED required; associate degree or some college preferred.
• Two or more years of geriatric clinical experience preferred.
• Medical Assistant certification preferred but not required.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Organized and able to function under minimal supervision.

Responsibilities

• Support day-to-day administrative tasks and maintain high-quality customer service for partner facilities and patients.
• Build providers schedules and ensure timely patient visits per ACP Care Paths.
• Coordinate translation services as needed to communicate with patients.
• Triages inbound calls and documents interactions in the EHR.
• Outreach to patients, caregivers, and facilities to schedule or adjust appointments.

Skills

Interpersonal communication

Team collaboration

Organization

Independent work

Education

High school diploma / GED

Associate degree or some college preferred

Job description

Abode Care Partners, an affiliate of BrightSpring Health Services, seeks a Care Facilitator to support daily administrative tasks and deliver high-quality customer service to partner facilities and patients.

You will build provider schedules, ensure patients are seen on time per ACP Care Paths, and conduct outreach for pending appointments. Strong communication, organization, and empathy are essential for success in this role.