Care Coordination & Referral Specialist

HonorHealth; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

HonorHealth is seeking an Administrative Support professional for the Customer Navigation Center in Deer Valley, Phoenix. The role involves handling patient referrals, obtaining authorizations, coordinating care, and scheduling specialty appointments within our network.

Responsibilities include verifying insurance requirements, gathering documentation, updating provider data in system workflows, and maintaining patient communication.

Qualifications

• 2 years of call center experience
• Typing 45 words per minute (WPM)
• Basic knowledge of insurance plans and requirements
• Knowledge of physician specialties and hospital services offered
• Knowledge of medical terminology
• Bilingual in Spanish (conversation) preferred

Responsibilities

• Primary contact for patients regarding referrals and authorizations.
• Coordinate care navigation and appointment scheduling.
• Gather clinical documentation to support referrals.
• Document provider details in Referral Management System and EPIC.
• Escalate data or care availability issues to supervisors.
• Meet daily/weekly productivity metrics and KPI targets.

Skills

Call center experience

Typing 45 WPM

Insurance knowledge

Medical terminology

Bilingual Spanish (conversation)

Education

Associate's Degree or medical assistant certification

High School Diploma or GED

Tools

EPIC

Referral Management System

Job description

HonorHealth is seeking an Administrative Support professional for the Customer Navigation Center in Deer Valley, Phoenix. The role involves handling patient referrals, obtaining authorizations, coordinating care, and scheduling specialty appointments within our network.

Responsibilities include verifying insurance requirements, gathering documentation, updating provider data in system workflows, and maintaining patient communication.