Referral Coordinator (Patient Care Coordinator) - Bilingual (Spanish & English)

HealthFirst Staffing; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

HealthFirst Staffing in Orlando, FL is seeking a detail‑oriented, bilingual (Spanish & English) Referral Coordinator / Patient Care Coordinator to join a primary care practice in MetroWest Orlando.

You will process referrals, schedule specialist appointments, verify insurance and obtain authorizations, maintain HIPAA‑compliant records, and coordinate care with patients, insurers, and healthcare providers to ensure timely and smooth referrals.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in healthcare administration or referral coordination.
• Knowledge of medical terminology and insurance procedures.
• Excellent verbal and written communication skills.
• HIPAA compliance knowledge.

Responsibilities

• Process and manage patient referrals to specialists.
• Schedule appointments with specialists and provide information.
• Verify insurance information and obtain prior authorizations.
• Maintain accurate patient records and HIPAA compliance.
• Coordinate care with patients, insurance, and providers.
• Track referrals to ensure timely completion and satisfaction.
• Assist patients with transportation or financial concerns.
• Ensure proper documentation and follow-up on referrals.

Skills

Bilingual Spanish & English

Communication skills

Organizational skills

Customer service

Attention to detail

Education

High school diploma

Associate's degree in healthcare administration

Tools

EHR systems

Microsoft Office

Job description

Orlando, United States | Posted on 06/16/2025

We are seeking a detail-oriented and organized Bilingual (Spanish & English)Referral Coordinator / Patient Care Coordinator to join our primary care doctor's office in MetroWest Orlando, FL. The ideal candidate will be responsible for managing patient referrals, coordinating appointments with specialists, and ensuring smooth communication between our office, patients, and other healthcare providers.''

The Referral Coordinator will play a crucial role in our healthcare team by facilitating patient referrals and managing the referral process from start to finish. This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced medical environment.

Key Responsibilities:

• Process and manage patient referrals to specialists and other healthcare providers
  
• Schedule appointments with specialists and provide patients with necessary information
  
• Verify patient insurance information and obtain prior authorizations when required
  
• Maintain accurate and up-to-date patient records, ensuring compliance with HIPAA guidelines
  
• Communicate with patients, insurance companies, and healthcare providers to coordinate care
  
• Track and follow up on referrals to ensure timely completion and patient satisfaction
  
• Assist patients in resolving issues related to referrals, such as transportation or financial concerns
  
• Collaborate with the healthcare team to ensure proper documentation and follow-up on referrals
  

Requirements

Qualifications and Skills

• High school diploma required; associate's degree in healthcare administration or related field preferred
  
• Previous experience in healthcare administration or as a referral coordinator is highly desirable
  
• Strong knowledge of medical terminology and insurance procedures
  
• Excellent verbal and written communication skills
  
• Proficiency in electronic health record systems and Microsoft Office suite
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong attention to detail and organizational skills
  
• Customer service-oriented with a professional and empathetic demeanor