Care Coordination Navigator – Post-Discharge & Safety

SMA Healthcare; Daytona Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, & DI

Tuition Reimbursement

Paid Personal Leave

Paid Holidays

403b Retirement Plan (matches)

Job summary

SMA Healthcare in Florida seeks a Care Coordination Specialist to connect clients with post-acute services, monitor referrals, and work with community partners to ensure timely, appropriate care. The role emphasizes suicide risk assessment and ongoing safety support for clients.

You will engage clients discharged from acute care, coordinate follow-ups, and maintain contact throughout the 90-day care coordination period, ensuring compliant safety plans and effective linkages to services.

Qualifications

• Provides care coordination services to participants in selected programs or populations.
• Develops tracking instruments for data collection and evaluation.
• Implements suicide risk tools.
• Prepares reports as required for care coordination.
• Ability to communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.

Responsibilities

• Engage clients admitted to the Central Receiving System to discuss care coordination benefits and obtain consent after discharge.
• Review Safety Plan/Wellness Toolkit upon discharge with client and support system.
• Arrange appointments within 7 days of discharge with verification within 1 business day post appointment.
• Provide follow-up calls within 24 hours and 72 hours after discharge.
• Care transfer check-ins over a 90-day period to refer/link mental health and substance abuse services.
• Track all client contacts during participation in the program.
• Assess suicide risk during care transfer check-ins and link to acute stabilization if needed.
• Performs other related tasks as assigned.

Skills

Care coordination

Data collection

Suicide risk tools

Reporting

Communication skills

Crisis management

Education

High School Diploma or equivalent

Advanced degree preferred (psychology/social work/mental health counseling/human services)

Job description

SMA Healthcare in Florida seeks a Care Coordination Specialist to connect clients with post-acute services, monitor referrals, and work with community partners to ensure timely, appropriate care. The role emphasizes suicide risk assessment and ongoing safety support for clients.

You will engage clients discharged from acute care, coordinate follow-ups, and maintain contact throughout the 90-day care coordination period, ensuring compliant safety plans and effective linkages to services.