CLIENT SERVICES SPECIALIST

Friendship House; Carbondale (PA); On-site; USD 22,000 - 25,000; Full time

Job summary

Friendship House in Carbondale, PA is seeking a Client Services Specialist to support patients through intake, check-in, and scheduling. You will assist with appointments, reminders, and front desk coverage, creating a welcoming, confidential environment.

You will help coordinate information for discharge decisions, track records, and communicate changes of providers. The role requires compassion, patience, and strong communication in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• Healthcare, behavioral health or administrative support preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Assist with client check-in and check-out processes.
• Schedule and reschedule client appointments as needed.
• Make reminder calls for upcoming medical appointments.
• Make reminder calls for intake appointments and plan to meet clients upon arrival.
• Coordinate information for discharge decisions and finalization.
• Cover the front desk during breaks, absences or as assigned.
• Provide a welcoming, confidential presence for clients in waiting areas.
• Assist with measuring height, weight, and BMI for medical appointments.
• Coordinate community contacts for records, blood work and school communications to aid care delivery.
• Monitor client behavior and report concerns to appropriate personnel.
• Adhere to clinic policies to ensure client safety and confidentiality.

Skills

Interpersonal skills

Communication skills

Patience and empathy

Calm under pressure

Education

High school diploma or equivalent

Job description

CLIENT SERVICES SPECIALIST# CLIENT SERVICES SPECIALISTCarbondale, PA 18407-2304## OverviewSalary Range$16.00 - $18.00 Hourly## Description* Assist with client check-in and check-out processes.* Schedule and reschedule client appointments as needed.* Make reminder calls for upcoming medical appointments.* Make reminder calls for the intake appointments and planning to meet the client upon their arrival, reducing the anxiety of entering a new clinic.* Contact clients in the event of provider cancellations or changes.* Assist with coordinating information for final decision making regarding the request for discharge.* Cover the front desk during breaks, absences, or as assigned.* Provide a welcoming and supportive presence for clients in waiting areas.* Assist with measuring height, weight, and BMI for medical appointments.* Assist with community contacts related to requesting records, tracking blood work, contacting schools, etc. to assist with coordination of care and service delivery.* Monitor client behavior in public spaces and report concerns to appropriate personnel.* Adhere to clinic policies and procedures to ensure client safety and confidentiality.* Perform other duties as assigned.## Qualifications* High school diploma or equivalent.* Previous experience in healthcare, behavioral health, or administrative support preferred.* Strong interpersonal and communication skills.* Patience, empathy, and the ability to stay calm under pressure.* Professional, compassionate, and respectful demeanor.