Care Coordination & Client Relations Manager

Caring for Others; Eugene (OR); In loco; USD 60.000 - 70.000; Tempo pieno

Descrizione del lavoro

Caring for Others in Eugene, Oregon, seeks a dedicated coordinator to serve as the central hub for care coordination, scheduling, client communication, and branch operations. You will connect Clients, families, Caregivers, Case Managers, and partners to ensure high-quality support across in-home care pathways.

Your role emphasizes meticulous record-keeping, HIPAA compliance, and proactive communication to keep services efficient, compliant, and person-centered.

Competenze

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Mansioni

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Conoscenze

Home care experience

Organized

Communication

Multitasking

HIPAA compliance

Team collaboration

Tech-savvy

Billing/authorizations

Strumenti

Scheduling systems

Descrizione del lavoro

Caring for Others in Eugene, Oregon, seeks a dedicated coordinator to serve as the central hub for care coordination, scheduling, client communication, and branch operations. You will connect Clients, families, Caregivers, Case Managers, and partners to ensure high-quality support across in-home care pathways.

Your role emphasizes meticulous record-keeping, HIPAA compliance, and proactive communication to keep services efficient, compliant, and person-centered.