Care Manager: Client Relations, Staffing & Compliance

Caring for Others; Tillamook (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance (Company-Paid)

Vision Insurance (Company-Paid)

Life Insurance (Company-Paid)

Employee Assistance Program

Health Insurance Contribution

401(k) Retirement Plan

Professional Development

Training & Orientation Week

Job summary

Caring for Others in Tillamook, Oregon seeks a Care Manager to coordinate care, ensure compliance, and oversee scheduling and branch operations. You will connect Clients, families, Caregivers, and partners to deliver consistent, high-quality home care.

The role emphasizes excellent communication, attention to detail, HIPAA compliance, and proactive service. You will train new caregivers, manage authorizations, and support billing accuracy while maintaining a patient- and family-centered approach.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients – including evaluating Clients in their homes throughout the Northern Coast of Oregon
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Healthcare coordination

Attention to detail

Communication

HIPAA compliance

Multitasking

Team collaboration

Tools

Scheduling systems

Job description

Caring for Others in Tillamook, Oregon seeks a Care Manager to coordinate care, ensure compliance, and oversee scheduling and branch operations. You will connect Clients, families, Caregivers, and partners to deliver consistent, high-quality home care.

The role emphasizes excellent communication, attention to detail, HIPAA compliance, and proactive service. You will train new caregivers, manage authorizations, and support billing accuracy while maintaining a patient- and family-centered approach.