Care Coordination & Scheduling Manager

Caring for Others; Salem (OR); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

PTO & Holidays

Dental & Vision

Life Insurance

Employee Assistance Program

Health insurance options

401(k) matching

Professional development

Training & orientation

Zusammenfassung

Caring for Others in Salem, Oregon seeks a dedicated care coordinator and branch operations lead who connects Clients, families, Caregivers, and partners to deliver consistent, high‑quality support. You’ll manage scheduling, compliance, client communication, and licensing documents, deliver 5‑star service on calls, and help grow a compliant, thriving home care program.

In this role you will ensure accurate billing support, maintain regulatory documents, and train caregivers to uphold our

Qualifikationen

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in-home care, or billing and authorization management a bonus.

Aufgaben

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Kenntnisse

Home care experience

Attention to detail

Proactive communication

HIPAA compliance

Team collaboration

Tech-savvy

Assisted living experience

Scheduling systems

Tools

Scheduling software

Healthcare management systems

Jobbeschreibung

Caring for Others in Salem, Oregon seeks a dedicated care coordinator and branch operations lead who connects Clients, families, Caregivers, and partners to deliver consistent, high‑quality support. You’ll manage scheduling, compliance, client communication, and licensing documents, deliver 5‑star service on calls, and help grow a compliant, thriving home care program.

In this role you will ensure accurate billing support, maintain regulatory documents, and train caregivers to uphold our