Care Coordination Associate — Scheduling & Referrals

ModivCare; Pottsville (Schuylkill County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

10 Paid Holidays

Employee Assistance Program

Employee Discounts (retail, hotel, etc

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital"

Job summary

CareGivers America - NEPA, a Modivcare Personal Care Service, is seeking a Care Coordinator Associate to ensure patient care needs are met efficiently. You will receive and process referrals, coordinate with healthcare teams, and be the primary contact for patients and families.

This role offers weekday hours, with benefits including health coverage and 401(k) with match. Based at our Pottsville, PA office, you’ll maintain records, schedule appointments, and support access to services with

Qualifications

• High school diploma or equivalent.
• 1+ years of Customer Service experience.
• 1+ years of Home Care experience preferred.
• Bilingual in English & Spanish preferred.

Responsibilities

• Receive and process referrals from hospitals, physicians, and other providers.
• Collaborate with internal teams to determine patient eligibility and initiate intake.
• Serve as the primary contact for patients, families, and professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancelations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Skills

Customer Service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

CareGivers America - NEPA, a Modivcare Personal Care Service, is seeking a Care Coordinator Associate to ensure patient care needs are met efficiently. You will receive and process referrals, coordinate with healthcare teams, and be the primary contact for patients and families.

This role offers weekday hours, with benefits including health coverage and 401(k) with match. Based at our Pottsville, PA office, you’ll maintain records, schedule appointments, and support access to services with