Patient Access & Care Coordination Associate I

Hospital for Special Surgery; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

Hospital for Special Surgery (HSS) in New York, NY, seeks a Regular Full-time Patient Services Associate to triage calls, schedule appointments, and connect patients with appropriate physicians. You will document cases in Salesforce and manage insurance verification with a high-volume workload.

The role requires a high school diploma, 1 year in healthcare or customer service, and strong communication skills. Proficiency with healthcare software and scheduling is essential.

Qualifications

• Education – Required High School Diploma (GED).
• Experience – Required 1 year in healthcare or related customer service.
• Strong customer service and communication skills.
• Ability to work with various healthcare-specific software programs.
• Knowledge of insurance and revenue cycle processes.
• Familiarity with medical terminology.

Responsibilities

• Triage incoming phone calls, create referrals, and schedule appointments.
• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
• Manage a high volume of inbound and outbound calls.
• Document and close cases in Salesforce.
• Send patient itineraries via Salesforce.
• Obtain and accurately document patient demographics.
• Complete full patient registration.
• Schedule various types of appointments.
• Transcribe medical orders.
• Verify patient insurance coverage.
• Provide exceptional customer service in all interactions.

Skills

Customer service

Communication

Call center

Scheduling

Medical terminology

Software familiarity

Education

High School Diploma

Associate degree (preferred)

Tools

Salesforce

Microsoft Office

Job description

Hospital for Special Surgery (HSS) in New York, NY, seeks a Regular Full-time Patient Services Associate to triage calls, schedule appointments, and connect patients with appropriate physicians. You will document cases in Salesforce and manage insurance verification with a high-volume workload.

The role requires a high school diploma, 1 year in healthcare or customer service, and strong communication skills. Proficiency with healthcare software and scheduling is essential.