Care Coordination Admin Specialist – Addiction Services

Talbert House; Cincinnati (OH); On-site; USD 24,000 - 28,000; Full time

Job summary

Talbert House in Cincinnati, OH is seeking an Administrative Specialist - Addiction Services (10:30am-7:00pm) to serve as the welcoming face and backbone of our daily operations. You’ll handle client check-ins, registration support, data entry, and maintaining accurate, confidential records.

Responsibilities include managing calls, coordinating appointments, processing payments at check-in, supporting quality improvement, and preparing reports.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in administrative support.
• Excellent written and verbal communication.
• Strong customer service and professional demeanor.
• Proficient with Microsoft Office.

Responsibilities

• Welcome and assist clients by completing check-ins and registration.
• Create a positive client experience by answering questions and guiding care steps.
• Manage incoming calls and direct to staff.
• Coordinate appointments and follow-up visits.
• Maintain lobby and organized office environment.
• Maintain accurate records through scanning, filing, and data entry.
• Process client payments at check-in.
• Support quality improvement through audits and CQI compliance.
• Prepare and complete reports on time.
• Collaborate with staff to keep workflows moving.
• Protect confidentiality and professional boundaries.
• Perform other duties as assigned.

Skills

Organizational skills

Customer service

Microsoft Office

Communication skills

Confidentiality

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

Talbert House in Cincinnati, OH is seeking an Administrative Specialist - Addiction Services (10:30am-7:00pm) to serve as the welcoming face and backbone of our daily operations. You’ll handle client check-ins, registration support, data entry, and maintaining accurate, confidential records.

Responsibilities include managing calls, coordinating appointments, processing payments at check-in, supporting quality improvement, and preparing reports.