Patient Access Specialist (11:00am-7:30pm)

DeCoach Recovery Centre; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

DeCoach Recovery Centre in Cincinnati, OH is seeking a Patient Access Representative for our Sharonville and Cincinnati area locations. You will be the first voice clients hear, guiding them through admissions, answering questions, and helping families feel supported from the initial contact.

Responsibilities include screening, documenting, insurance verification, coordinating with clinical and outreach teams, and maintaining accurate records while delivering compassionate, professional support

Qualifications

• High school diploma or equivalent.
• Experience in admissions, customer service, or similar — healthcare or addiction treatment background preferred.
• Familiarity with addiction recovery and treatment processes a plus.
• Strong communication skills; comfortable engaging with clients and families with professionalism and empathy.
• Highly organised, able to manage multiple priorities and deadlines.
• Proficient in Microsoft Office; EHR software experience a plus.

Responsibilities

• Serve as the first point of contact for clients, families, and referral sources
• Conduct initial screenings to determine the appropriate level of care
• Explain DeCoach's services, treatment options, and admissions process clearly and accurately
• Manage documentation, insurance verification, and pre-authorizations
• Partner with clinical, medical, and outreach teams for a smooth intake-to-admission transition
• Keep admissions records accurate and compliant
• Maintain consistent follow-up with clients, families, and referral sources
• Work with the outreach team on lead follow-up and conversion
• Coordinate with clinical and medical staff on assessments and intake scheduling
• Help clients and families understand the recovery process and available resources
• Provide calm, informed support during a difficult and often emotional time
• Contribute to informational materials about DeCoach's programs

Skills

Communication

Organization

Empathy

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Specialist (11:00am-7:30pm)

Full Time Cincinnati, OH, US

Admissions Specialist / Patient Access Representative — Sharonville, OH

DeCoach Recovery Centre is a leading addiction treatment centre providing comprehensive, compassionate care to individuals with substance use disorders. We offer evidence-based treatments tailored to each patient's needs, with a focus on long-term recovery.

About the Role

We're hiring a Patient Access Representative for our Sharonville location (Monday–Friday, 11:00am–7:30pm). This role is often the first voice someone hears when reaching out for help — guiding clients and families through the admissions process, answering questions, and making sure they feel supported from the very first call.

What You'll Do

Client Engagement

• Serve as the first point of contact for clients, families, and referral sources
• Conduct initial screenings to determine the appropriate level of care
• Explain DeCoach's services, treatment options, and admissions process clearly and accurately

Admissions Coordination

• Manage documentation, insurance verification, and pre-authorizations
• Partner with clinical, medical, and outreach teams for a smooth intake‑to‑admission transition
• Keep admissions records accurate and compliant
• Maintain consistent follow‑up with clients, families, and referral sources
• Work with the outreach team on lead follow‑up and conversion
• Coordinate with clinical and medical staff on assessments and intake scheduling

Education & Support

• Help clients and families understand the recovery process and available resources
• Provide calm, informed support during a difficult and often emotional time
• Contribute to informational materials about DeCoach's programs

Data & Reporting

• Track admissions metrics — conversion rates, referral sources, demographics
• Spot trends and flag opportunities to improve the admissions process
• Participate in team meetings on process and performance

What You Bring

• High school diploma or equivalent
• Experience in admissions, customer service, or similar — healthcare or addiction treatment background preferred
• Familiarity with addiction recovery and treatment processes a plus
• Strong communication skills; comfortable engaging with clients and families with professionalism and empathy
• Highly organised, able to manage multiple priorities and deadlines
• Proficient in Microsoft Office; EHR software experience a plus