Care Connect Pro: Member & Caregiver Liaison

24 Hour Home Care; El Segundo (CA); Hybrid; USD 36,000 - 40,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA, is seeking a Care Connect Specialist to manage member and caregiver services within the CareConnect service line under Community Supports. You will serve as the main contact, perform proactive outreach, resolve service needs, and maintain records for HIPAA compliance while collaborating with teams to ensure continuity of care.

The role supports referrals through active services, with a focus on caregiver matches and reducing referral-to-service timelines in a

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• 1–3 years of client services, fulfillment operations, or customer service experience.
• Experience supporting clients or customers through a multi-step service or fulfillment process.
• Experience working in a fast-paced environment while managing multiple priorities and deadlines.
• Bilingual Spanish preferred.

Responsibilities

• Support members through the referral and admission process, maintain the pending provider roster, complete required documentation, and help facilitate successful caregiver matches.
• Maintain the caregiver registry, including caregiver availability, activity status, documentation, engagement, and appropriate additions or removals.
• Serve as a primary point of contact for members and caregivers, responding to calls, texts, chats, and emails and working toward timely, one-call resolution whenever possible.
• Proactively address caregiver responsiveness, scheduling, and engagement concerns while identifying opportunities to reduce referral-to-service timelines and improve authorization utilization.
• Maintain accurate member, caregiver, and activity information in Salesforce while partnering across teams to support service continuity and HIPAA compliance.

Skills

Customer service

Communication

Problem solving

Organization

Salesforce

Microsoft Office

Education

Bachelor's degree preferred

Job description

24 Hour Home Care in El Segundo, CA, is seeking a Care Connect Specialist to manage member and caregiver services within the CareConnect service line under Community Supports. You will serve as the main contact, perform proactive outreach, resolve service needs, and maintain records for HIPAA compliance while collaborating with teams to ensure continuity of care.

The role supports referrals through active services, with a focus on caregiver matches and reducing referral-to-service timelines in a