Care Access Specialist - Patient Scheduling & Support

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an experienced patient service representative to manage inbound and outbound calls, schedule appointments, capture messages, and assist customers with their needs in a fast-paced clinic environment.

You will navigate electronic scheduling systems, provide guidance on location, parking, and processes, and escalate health concerns per division guidelines.

Qualifications

• Education requirement: High School Diploma or GED.
• Experience requirement: 1 year in relevant work.
• Strong communication and problem-solving skills are required.

Responsibilities

• Answer calls for multiple areas using standard greetings and scripts.
• Ensure accuracy when handling customer questions and requests.
• Capture information and document messages for clinic staff/providers.
• Schedule appointments in electronic systems per department guidelines, prioritizing health needs.
• Provide information on appointment location, steps, and parking.
• This role may include additional duties as assigned.

Skills

Customer service

Patient scheduling

Call center etiquette

Patient satisfaction

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an experienced patient service representative to manage inbound and outbound calls, schedule appointments, capture messages, and assist customers with their needs in a fast-paced clinic environment.

You will navigate electronic scheduling systems, provide guidance on location, parking, and processes, and escalate health concerns per division guidelines.