Patient Experience & Scheduling Specialist

Vanderbilt University Medical Center; Shelbyville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Tennessee seeks an organized Dermatology Clerical Assistant to support patient flow before, during, and after appointments. Responsibilities include check-in/check-out, scheduling follow-ups or procedures, handling referrals and pre-certifications, and ensuring medical records and documentation are ready for review.

The role emphasizes customer service, accurate processing of insurance updates, and effective coordination with clinics and outside facilities.

Qualifications

• Relevant work experience in a medical office or similar environment.
• Experience with patient scheduling and check-in/out processes preferred.
• Familiarity with handling referrals and insurance updates is a plus.

Responsibilities

• Check-in and check-out of patients.
• Coordinate any follow‑up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre‑certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Scheduling

Check-in/Out

Education

High School Diploma or GED

Job description

Vanderbilt Health in Tennessee seeks an organized Dermatology Clerical Assistant to support patient flow before, during, and after appointments. Responsibilities include check-in/check-out, scheduling follow-ups or procedures, handling referrals and pre-certifications, and ensuring medical records and documentation are ready for review.

The role emphasizes customer service, accurate processing of insurance updates, and effective coordination with clinics and outside facilities.