Care Access Specialist: Medical Scheduling & Coordination

US-Department-of-Veterans-Affair; Hampton (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

US Department of Veterans Affairs Hampton VAMC is seeking an Advanced Medical Support Assistant (AMSA) within the Health Administration department. The role requires clerical, office, or customer service experience and education plus the ability to manage appointments and patient information efficiently.

Qualifications include basic English proficiency and the ability to work across multidisciplinary teams.

Qualifications

• Six months experience in clerical, office, customer service, or similar work.
• One year of education above high school; OR
• Equivalent combination of education and experience acceptable for entry level.

Responsibilities

• Schedule, cancel, or reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple sources.
• Coordinate administrative functions for transfers and determine appointment type based on eligibility.

Skills

Scheduling

Customer service

Clerical work

Education

One year above high school

Job description

US Department of Veterans Affairs Hampton VAMC is seeking an Advanced Medical Support Assistant (AMSA) within the Health Administration department. The role requires clerical, office, or customer service experience and education plus the ability to manage appointments and patient information efficiently.

Qualifications include basic English proficiency and the ability to work across multidisciplinary teams.