Patient Access & Scheduling Specialist (Healthcare Admin)

U.S. Department of Veterans Affairs; Baltimore (MD); On-site; USD 36,000 - 50,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) role within the VA Maryland Healthcare System in Baltimore provides administrative support for clinical services. The incumbent handles scheduling, patient check-in, and coordination of care to ensure smooth operations at the facility.

Responsibilities include updating patient demographics and insurance data, verifying identity with photo ID, guiding Veterans through upcoming appointments, and ensuring timely communication and proper use of the EHR

Responsibilities

• Scheduling appointments in accordance with VHA directives, including canceling, re-scheduling, and no-show management
• Verifies and updates patient demographics and insurance data
• Ensures patients are identified by photo identification upon reporting to the facility
• Receives and routes Veterans for scheduled and unscheduled examinations and appointments and checks them in electronically
• Explains upcoming appointments to Veterans and clarifies necessary steps and locations
• Captures scheduling preferences
• Monitors Recall List and related reports to ensure accurate disposition and timely pre-registration
• Reviews VAOS online appointments daily and schedules within 2 business days of notification

Job description

The Advanced Medical Support Assistant (AMSA) role within the VA Maryland Healthcare System in Baltimore provides administrative support for clinical services. The incumbent handles scheduling, patient check-in, and coordination of care to ensure smooth operations at the facility.

Responsibilities include updating patient demographics and insurance data, verifying identity with photo ID, guiding Veterans through upcoming appointments, and ensuring timely communication and proper use of the EHR