Patient Access Navigator (Hybrid)

solutionhealth; Nashua (NH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

Disability insurance

Tuition Reimbursement

401(k) Retirement Savings Plan

Education & paid training

Flexible Spending Accounts (FSA)

Job summary

Southern New Hampshire Health is seeking an Access Center Coordinator to serve as the central contact for patients and referring providers, coordinating registration and appointment scheduling across practices. The role emphasizes strong customer service in a fast-paced, telephone- and technology-based environment.

Qualifications include a high school diploma and at least two years in medical office or healthcare administration, with proficiency in data entry, HIPAA compliance, and familiarity

Qualifications

• Minimum of two years in medical office, healthcare, administrative support, or contact center.
• Strong customer service and communication skills.
• Ability to manage confidential and sensitive information with discretion.
• Data entry and information management skills.
• Proficiency with Microsoft Office; EPIC experience preferred.

Responsibilities

• Serve as the first point of contact for patients and referring providers seeking appointments and services.
• Coordinate new patient registration and scheduling across multiple practices and specialties.
• Enter and maintain patient demographic, medical, financial, insurance, and referral information in systems.
• Answer calls, triage inquiries, and route information professionally.
• Provide patients with information regarding practices, services, and processes.
• Coordinate interpreter services and other patient support as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Discretion

Data entry

Multitasking

Education

High School diploma or equivalent

Associate degree

Tools

EPIC

Microsoft Office

Job description

Southern New Hampshire Health is seeking an Access Center Coordinator to serve as the central contact for patients and referring providers, coordinating registration and appointment scheduling across practices. The role emphasizes strong customer service in a fast-paced, telephone- and technology-based environment.

Qualifications include a high school diploma and at least two years in medical office or healthcare administration, with proficiency in data entry, HIPAA compliance, and familiarity