Care Access & Engagement Specialist

CAYA Collaborative Care; Glasgow (KY); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

CAYA Collaborative Care is seeking a Client Engagement Specialist to bridge clients with services and promote ongoing engagement in treatment. You will help with referrals, intake, and follow-up to ensure timely access and adherence to care plans.

In this role, you will support operational efficiency, document accurately in the EHR, and collaborate with teams to reduce barriers to attendance while maintaining HIPAA compliance.

Qualifikationen

• High School Diploma or equivalent required; preference for human services experience.
• Strong interpersonal/communication skills with diverse client populations.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Demonstrated problem-solving abilities and sound judgment.
• Proficiency with computer systems and electronic health record platforms (EHR).
• Experience in behavioral health and EHR familiarity preferred.

Aufgaben

• Facilitate referrals by assisting clients with paperwork and next steps.
• Accompany clients to appointments to ensure connection to services.
• Identify providers for walk-in or urgent scheduling.
• Assist with intake paperwork and ongoing documentation.
• Conduct outreach after missed appointments to address barriers.
• Collaborate with clients to problem-solve barriers to attendance.
• Navigate treatment process and connect with resources.
• Build rapport to promote engagement and reduce attrition.
• Ensure screenings/completions are recorded in the EHR.
• Support daily operations and data collection for quality initiatives.

Kenntnisse

Interpersonal skills

HIPAA compliance

EHR proficiency

Communication

Problem solving

Confidentiality

Ausbildung

High School Diploma or equivalent

Tools

EHR software

Microsoft Office

Jobbeschreibung

CAYA Collaborative Care is seeking a Client Engagement Specialist to bridge clients with services and promote ongoing engagement in treatment. You will help with referrals, intake, and follow-up to ensure timely access and adherence to care plans.

In this role, you will support operational efficiency, document accurately in the EHR, and collaborate with teams to reduce barriers to attendance while maintaining HIPAA compliance.