Client Engagement & Access Specialist

LIFESKILLS INC; Glasgow (KY); Sur place; USD 19 000 - 27 000; Plein temps

Résumé du poste

Lifeskills Inc. in Glasgow, KY seeks a Client Engagement Specialist to support access to care and engagement throughout the treatment process. You will manage referrals, assist with intake paperwork, and help clients navigate services to improve retention.

The role is on-site, full-time in a behavioral health setting, requiring a High School diploma and strong interpersonal skills. Proficiency with EHR systems and HIPAA compliance are essential for compliant care and accurate documentation.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and HIPAA compliance.
• Demonstrated problem-solving and sound judgment.
• Proficiency with computer systems and EHR platforms.
• Experience in behavioral health settings preferred.

Responsabilités

• Facilitate internal and external referrals by assisting clients with completing necessary paperwork and understanding next steps in the referral process
• Provide hands-on support by accompanying clients to appointments or departments within the facility to ensure successful connection to services
• Identify and locate available providers for walk-in clients or urgent scheduling needs
• Support clients in completing initial intake paperwork and ongoing required documentation, providing assistance with forms as needed
• Conduct outreach to clients following missed appointments to understand barriers and provide support
• Collaborate with clients to problem-solve obstacles to treatment attendance and develop strategies for maintaining future appointments
• Support clients in navigating the treatment process and connecting with appropriate resources
• Build rapport with clients to promote engagement and reduce attrition from services
• Collaborate with other team members to ensure all clients complete required clinical screenings
• Monitor compliance with screening requirements and follow up with clients and clinical staff as needed
• Verify that treatment plans are current and properly signed by clients and clinicians
• Maintain accurate records of completed screenings and assessments in the electronic health record system
• Assist with tasks that support smooth daily operations and client flow
• Complete special projects and assignments that enhance service delivery and organizational efficiency
• Support quality improvement initiatives and data collection activities

Connaissances

Interpersonal skills

Communication

HIPAA compliance

Problem solving

Attention to detail

EHR familiarity

Customer service

Formation

High School Diploma

Outils

EHR software

Description du poste

Lifeskills Inc. in Glasgow, KY seeks a Client Engagement Specialist to support access to care and engagement throughout the treatment process. You will manage referrals, assist with intake paperwork, and help clients navigate services to improve retention.

The role is on-site, full-time in a behavioral health setting, requiring a High School diploma and strong interpersonal skills. Proficiency with EHR systems and HIPAA compliance are essential for compliant care and accurate documentation.