Mental Health Care Concierge & Engagement Specialist

Transitions Counseling and Consulting; Glendale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus incentives

Health coverage

Dental & Vision plans

401(k)

HSA

Dependent Care FSA

Wellness resources

Professional growth

Collaborative culture

Job summary

Transitions Counseling and Consulting seeks a Patient Engagement Specialist to provide administrative support and care collaboration for clients and families. The role offers full-time hours with competitive pay and comprehensive benefits in Arizona.

You will handle calls, schedule appointments, and follow up with prospective clients while ensuring accurate records and smooth coordination with other departments.

Qualifications

• High school diploma or equivalent.
• Sales and marketing experience preferred.
• Healthcare or behavioral health setting experience preferred.
• Experience with an electronic health record (EHR) preferred.
• Strong computing skills with Microsoft Office (Word, Excel).
• Excellent organizational and communication skills, able to handle interruptions.

Responsibilities

• Provide warm, compassionate client experience for mental health services.
• Answer calls, assess needs, explain services, and schedule appointments.
• Follow up with prospective clients, referrals, missed appointments, and waitlists.
• Coordinate with departments to resolve barriers and ensure follow-through.
• Maintain accurate scheduling and client information in approved systems.
• Support care coordination and scheduling/back-office processes.

Skills

Sales experience

Marketing experience

Healthcare setting

EHR experience

MS Office

Organizational skills

Clear communication

Education

High school diploma or equivalent

Tools

EHR software

Job description

Transitions Counseling and Consulting seeks a Patient Engagement Specialist to provide administrative support and care collaboration for clients and families. The role offers full-time hours with competitive pay and comprehensive benefits in Arizona.

You will handle calls, schedule appointments, and follow up with prospective clients while ensuring accurate records and smooth coordination with other departments.