Care Access & Benefits Navigator

Echota Behavioral Health; Tahlequah (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Echota Wellness Center in Tahlequah, OK seeks a Client Services Coordinator to create a welcoming, organized client experience under the MAT Project Director. You will help clients register, explain procedures, navigate appointments, and explore insurance and benefits options.

You will collaborate with clinical and administrative staff to remove barriers to care, ensure confidentiality, and support re-engagement.

Qualifications

• Strong interpersonal and communication skills essential for assisting clients.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Experience in healthcare or human services is a plus.

Responsibilities

• Assist clients with registration, paperwork, and understanding clinic procedures.
• Screen for insurance and benefits eligibility; help with applications and follow-ups.
• Coordinate with billing/administrative staff on coverage concerns and financial barriers.
• Monitor schedules, send reminders, and assist with rescheduling/engagement.

Skills

Communication

Organization

Customer service

Follow-up

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Electronic documentation systems

Job description

Echota Wellness Center in Tahlequah, OK seeks a Client Services Coordinator to create a welcoming, organized client experience under the MAT Project Director. You will help clients register, explain procedures, navigate appointments, and explore insurance and benefits options.

You will collaborate with clinical and administrative staff to remove barriers to care, ensure confidentiality, and support re-engagement.