Cardiology Patient Navigator & Care Coordinator

Geisinger; Scranton (Lackawanna County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Tuition reimbursement

401(k) plan

Paid time off

Job summary

Geisinger Community Medical Center (GCMC) seeks a patient access professional to coordinate patient care and maximize patient satisfaction. The role partners with care providers to serve as a liaison to ensure effective communication with patients.

Coordinates discharge information, supports smooth transitions to home or other facilities, and collaborates with clinical and administrative staff to maintain timely follow-up and access to provider templates.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 2 years related work experience.

Responsibilities

• Provides discharge information.
• Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
• Ensures additional resources are made available for the patient as needed.
• Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.
• Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
• Serves as liaison with clinical and administrative personnel.
• Establishes point of contact for referring providers to create immediate access to provider templates.
• Develops and implements efficient patient navigational procedures.
• Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.
• Develops, maintains, and audits standard operating procedures of patient access and utilization process.
• May provide administrative support as needed.

Skills

Clerical I

Customer Service

Interpersonal Communication

Medical Records Systems

Multitasking

Working Independently

Education

High School Diploma or GED

Associate's Degree

Job description

Geisinger Community Medical Center (GCMC) seeks a patient access professional to coordinate patient care and maximize patient satisfaction. The role partners with care providers to serve as a liaison to ensure effective communication with patients.

Coordinates discharge information, supports smooth transitions to home or other facilities, and collaborates with clinical and administrative staff to maintain timely follow-up and access to provider templates.