Cardiology Patient Concierge

SouthCoast Health; Savannah (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

SouthCoast Health in Savannah, GA seeks a Full-time Patient Representative for the Cardiology Department. This role is the initial point of contact for patients and families, responsible for greeting, gathering forms, updating records, and communicating with clinical staff.

The position requires high school diploma or equivalent and at least one year in a customer service setting, preferably in healthcare. Strong computer and data-entry skills, and a focus on patient experience are essential.

Qualifications

• Proven ability to use computer systems for data verification and entry.
• Strong customer service skills and professional communication.
• Computer experience.

Responsibilities

• Greets patients and families in a positive, professional manner and assists with check-in tasks.
• Communicates with patients and caregivers in a culturally appropriate manner.
• Collects and verifies patient information and documents at check-in; updates insurance/demographic data as needed.
• Monitors patient wait times and informs patients of estimated waits.
• Alerts physicians and staff when patients are ready and coordinates scheduling as needed.
• Maintains patient confidentiality and adheres to clinic procedures and safety regulations.

Skills

Computers for data entry

Customer service principles

Education

High school diploma or equivalent

Tools

Phreesia tablet

Job description

SouthCoast Health in Savannah, GA seeks a Full-time Patient Representative for the Cardiology Department. This role is the initial point of contact for patients and families, responsible for greeting, gathering forms, updating records, and communicating with clinical staff.

The position requires high school diploma or equivalent and at least one year in a customer service setting, preferably in healthcare. Strong computer and data-entry skills, and a focus on patient experience are essential.