Cardiology Office Operations Lead

Randstad USA; Salem (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401K plan

Short-term disability

Job summary

Randstad USA is seeking an experienced administrative leader to manage patient access in a high-volume healthcare setting in Massachusetts. The role oversees scheduling, registration, check-in/out, and serves as the primary contact for patient inquiries, with a focus on exceptional service.

The position requires 2–5 years of relevant experience, strong medical terminology knowledge, and proficiency with EHR systems. Typical hours are 8:30 AM–5:00 PM, Monday to Friday, with a 40-hour workweek.

Qualifications

• 2–5 years of clinic, office, or hospital operational experience.
• Deep knowledge of medical terminology, clinical workflows, healthcare regulations, and industry standards.
• Hands-on proficiency with Electronic Health Records (EHR) systems.

Responsibilities

• Direct and oversee patient access procedures, including appointment scheduling, consultations, registration, check-in, and check-out to deliver an outstanding patient care experience.
• Serve as the primary point of contact for patient inquiries, feedback, and complaint resolution, addressing concerns with efficiency and care.
• Manage administrative staff by providing direct daily supervision, onboarding guidance, professional training, and ongoing operational support.
• Oversee inventory management for medical supplies, clinical equipment, and essential facility resources to ensure uninterrupted service.

Skills

Medical Terminology

Medical Secretary Duties

Registration

Scheduling Appointments

Ordering Supplies

patient access

Education

High School

Tools

EHR systems

Job description

Randstad USA is seeking an experienced administrative leader to manage patient access in a high-volume healthcare setting in Massachusetts. The role oversees scheduling, registration, check-in/out, and serves as the primary contact for patient inquiries, with a focus on exceptional service.

The position requires 2–5 years of relevant experience, strong medical terminology knowledge, and proficiency with EHR systems. Typical hours are 8:30 AM–5:00 PM, Monday to Friday, with a 40-hour workweek.