Patient Service Representative

Csofne; Londonderry (NH); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid Time Off

Paid Federal Holidays

Job summary

Csofne in Londonderry, NH, is seeking a Patient Service Representative to oversee front desk operations and provide exceptional customer service. Responsibilities include managing appointments, assisting patients with inquiries, and maintaining accurate records. The ideal candidate will have customer service experience, strong communication skills, and proficiency in EHR systems. This full-time position offers a competitive hourly wage and benefits, including medical, dental, and vision coverage, along with retirement options and paid time off.

Qualifications

• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Familiarity with medical terminology and procedures.
• Empathetic and patient-focused approach.

Responsibilities

• Oversee front desk operations of the cardiology practice.
• Manage the appointment calendar using scheduling software.
• Coordinate appointments for new and returning patients.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

About the Job

At our rapidly growing practice, Cardiovascular Specialists of New England, we are seeking a highly motivated Patient Service Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.

What you’ll do

• Oversee front desk operations of the cardiology practice
• Warmly greet patients and visitors as they arrive
• Assist with the check-in process, verifying patient information and insurance details
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organize and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Handle patient concerns and complaints in a professional and empathetic manner

What you’ll need

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment
• Empathetic and patient-focused approach
• Professional appearance and demeanor
• Athena experience preferred

Additional Information

Full-time hourly range of $20-$21 per hour plus medical, dental, and vision benefits. This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location

You will work out of the Londonderry, NH office as well as the Manchester, NH office (when needed).