Cardiology Front Desk Specialist – Patient Care Concierge

Duly Health and Care; Westmont (IL); Vor Ort; USD 21.000 - 31.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Tuition reimbursement

401(k) match

Paid time off

Parental leave

Mental health support

Life insurance

Zusammenfassung

Duly Health and Care in Westmont, IL seeks a Patient Service Representative to be the first point of contact for patients, greeting and checking in, scheduling appointments, and handling front desk duties with a focus on accuracy and courtesy.

The role emphasizes insurance verification, copay collection, and proficient use of EPIC EMR to support providers and ensure HIPAA-compliant patient service across daily operations.

Qualifikationen

• High School diploma or equivalent required.
• Experience in a medical office or clinical setting preferred.
• Proficiency in EPIC or similar EMR systems.
• Excellent customer service and communication skills.

Aufgaben

• Greet and check-in patients; schedule appointments and manage front desk operations.
• Answer a multi-line phone system; route inquiries and schedule follow-ups.
• Collect copays and service fees; reconcile daily financial transactions.
• Verify insurance details and update patient demographics in the EPIC system.
• Assist with referrals and scheduling follow-up appointments; maintain accurate records.
• Participate in team huddles; monitor dashboards and improve workflows while protecting patient privacy.

Kenntnisse

Customer service

EPIC EMR

Microsoft Office

HIPAA compliance

Communication skills

Organizational skills

Ausbildung

High School diploma or equivalent

Tools

EPIC EMR

Jobbeschreibung

Duly Health and Care in Westmont, IL seeks a Patient Service Representative to be the first point of contact for patients, greeting and checking in, scheduling appointments, and handling front desk duties with a focus on accuracy and courtesy.

The role emphasizes insurance verification, copay collection, and proficient use of EPIC EMR to support providers and ensure HIPAA-compliant patient service across daily operations.