Cardiology Front Desk & Scheduling Specialist

Trinity Health Mid-Atlantic; Boise (ID); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Alphonsus Health System in Boise is seeking a Patient Service Representative to support the Heart Care Institute. You will check patients in for appointments, collect co-pays, answer calls, schedule visits, and verify insurance eligibility using EPIC. The role requires strong communication and a patient-focused approach.

The position is full-time, day shift, Monday to Friday, with varying start times. Team collaboration with physicians and staff is essential to delivering high-quality care.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.
• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment and order supplies.
• Follow Cash Control Policy and Procedure and balances daily financial activities.
• Ensure collection of payments at time of service.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School Diploma or equivalent

Job description

Saint Alphonsus Health System in Boise is seeking a Patient Service Representative to support the Heart Care Institute. You will check patients in for appointments, collect co-pays, answer calls, schedule visits, and verify insurance eligibility using EPIC. The role requires strong communication and a patient-focused approach.

The position is full-time, day shift, Monday to Friday, with varying start times. Team collaboration with physicians and staff is essential to delivering high-quality care.